RPR - a problem diagnosis method for IT people

DateWednesday 22 Apr 2009



Room D1.06, University of Bedfordshire, Polhill Avenue, Bedford MK41 9EA. This room is in the new Campus Centre - the big white building - go in through the revolving door and up the stairs on the 1st floor.

SpeakerPaul Offord, Development Director Advance7

Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems. In this presentation Paul outlines an IT-specific problem resolution method called Rapid Problem Resolution (RPR®) that is fast, predictable and very reliable. In an interactive style Paul covers:

  • The difficulty in resolving recurring performance & stability problems
  • How grey problems challenge current IT support organisations
  • Why typical approaches and methods are unreliable in this area
  • How and why RPR is 99.96% successful
  • Two finance industry case studies

For future reference, attendees will receive a hard copy of the slides and a full worked example of one of the case studies that illustrates some of the techniques used in RPR.


Problem Managers, Incident Managers, Senior Technical Support people and Service Delivery Managers together with anyone who needs to resolve IT problems more quickly.


Paul has a 31-year career in the IT industry, working in the UK, the US and Germany for companies such as IBM, National Semiconductor and Hitachi.

In 1989 he founded Advance7, an independent consultancy specialising in IT performance and stability.

In August 1990 Advance7 launched a critical problem resolution service called REACT®, since when the company has helped over 250 of Europe's leading companies solve chronic IT problems.


If you have questions, please email Bob Lincoln before 17:00 on Friday 17th April.


Presentation slides

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