Method-based problem diagnosis

DateWednesday 06 Jun 2007


SpeakerPaul Offord of advance7

University of Bedfordshire, Luton.


Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems, it is the critical missing element within the Service Delivery toolbox. In this presentation Paul outlines an IT specific problem resolution method called RPR and describes the core principles. He moves on to describes how your company can benefit from the approach and illustrates the effectiveness of RPR with two case studies from the finance industry.


Paul has a 29-year career in the IT industry, working in the UK, the US and Germany for companies such as IBM, National Semiconductor and Hitachi. In 1989 he founded advance7, an independent consultancy specialising in IT performance and stability. In August 1990 advance7 launched a critical problem resolution service called REACT, since when the company has helped over 250 of Europe's leading companies solve chronic IT problems.


University of Bedfordshire
Bedford Campus
Polhill Avenue
MK41 9EA


There is plenty of parking and it is free after 6.00 pm


Please indicate your intention to attend to me by email if possible, for accommodation and catering numbers.

Shane Barnes


Paul Offord's presentation is available as a PDF file

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